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Shipping policy

Shipping Policy – Sheboo

At Sheboo, we aim to deliver every order as quickly, safely and smoothly as possible. This Shipping Policy explains our processing times, estimated delivery times, tracking procedures and other important shipping information.

Shipping Costs

We offer free premium shipping on all orders, with no minimum purchase required, to the destinations currently available through our online store.

Processing Time

After placing your order, you will receive an order confirmation email.

Orders are processed within 1–2 business days.

Orders placed after 11:00 PM (CET/CEST) will be processed on the next business day.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Delivery Time

Once your order has been processed and shipped, delivery usually takes 6–8 business days, depending on the destination and carrier operations.

Business days exclude weekends and public holidays.

Total Estimated Shipping Time

The estimated delivery period consists of:

  • 1–2 business days for processing

  • 6–8 business days for delivery

The total estimated shipping time is therefore normally approximately 7–10 business days (1–2 processing + 6–8 delivery).

All processing and delivery times are estimates and are not guaranteed.

Tracking Information

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

You can track your shipment through the website of the relevant carrier, such as DHL, Evri, Royal Mail, UPS, FedEx or another delivery partner.

You may also track your shipment through:

https://sheboolondon.com/apps/track123

Tracking information may take some time to update after the parcel has been transferred to the carrier.

Shipping and Fulfilment

Sheboo works with selected suppliers, logistics providers and fulfilment partners.

Orders may be prepared and shipped from different fulfilment locations depending on the product, stock availability and delivery destination.

We work with our partners to ensure orders are prepared carefully and meet our expected quality standards before shipment.

Possible Delays

While we do our best to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including:

  • Carrier congestion

  • Customs procedures

  • Weather conditions

  • Public holidays

  • Peak shopping periods

  • Incorrect or incomplete delivery information

  • Unforeseen logistical issues

These circumstances may affect the estimated processing or delivery period. We appreciate your patience and understanding if a delay occurs.

Customs and International Deliveries

International orders may be subject to customs inspections or import procedures.

Customs processing times are outside our control and may affect the estimated delivery time.

Any import duties, taxes or customs charges that apply will be determined by the rules of the destination country, unless otherwise stated during checkout.

Time-Sensitive Orders

We do our best to deliver all orders within the estimated timeframe. However, we cannot guarantee delivery before a specific event, including weddings, birthdays, holidays, graduations or other special occasions.

Customers who require their order before a particular date should contact us before purchasing:

Email: support@sheboolondon.com

Placing an order without contacting us does not guarantee delivery before a specific date.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please check your delivery details carefully before submitting your order.

Once an order has been processed or shipped, we may no longer be able to change the delivery address or retrieve the parcel.

Sheboo is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

Agreement to This Policy

By placing an order with Sheboo, you acknowledge that:

  • You have read and understood this Shipping Policy.

  • Processing and delivery times are estimates.

  • Processing normally takes 24–48 hours and may take up to 72 hours during peak periods.

  • Delivery normally takes 4–10 business days after shipment.

  • Delays may occur due to circumstances outside our control.

  • Delivery before a specific event or date is not guaranteed.

  • You are responsible for providing complete and accurate delivery information.

Contact Information

This online store is operated by:

Balanz Solutions
Trading as Sheboo

Registered Business Address:
Habanera 83
2152 SK Nieuw-Vennep
The Netherlands

Chamber of Commerce number (KvK): 92219160
VAT number: NL004943989B12
Email: support@sheboolondon.com
Telephone: 085 0603921

Our customer service team is available Monday to Friday, from 09:00 to 17:00 CET/CEST.

We aim to respond to customer enquiries within 24 hours on business days.

Our registered business address is used for administrative and legal correspondence and is not a returns location. Do not send returns to this address unless our customer service team has provided written confirmation and specific return instructions.